Shipping & Returns
Here at AlphaFit, we want you to be 100% satisfied with our supplements. In the rare occasion that something goes wrong with your order, our Returns Policy is designed to make the process as seamless as possible.
Please kindly understand that the benefits given by this Returns Policy are in addition to other rights you may have as a consumer under the Australian Consumer Law.
Change of Mind Purchases
Due to health and safety regulations, we are unable to accept returns of nutritional supplements that have been opened, used, or where the seal has been broken. Please choose carefully before placing your order.
If you change your mind about a supplement purchase and the product is still sealed, unused, and in its original packaging, we are happy to offer a store credit based on the following:
- Return is submitted within 30 days of purchase.
- Proof of purchase is provided.
- All shipping costs are at the expense of the customer.
Please do not send a return until it has been approved by our team. Once your item has been received and approved for return, your store credit will be processed and added to your online account. Store credits are valid for 12 months and can be used in part or in full on your next purchase.
Faulty / Damaged Goods
On rare occasions, supplements may arrive damaged, faulty, or incorrectly supplied. Should this occur, AlphaFit will cover the cost of return shipping and provide you with a replacement or full refund.
If your item is faulty or damaged:
- Please notify us within 7 days of delivery.
- Clearly photograph the fault or damage and include these images when you contact our team.
In some cases, we may ask you to return the product for inspection before a refund or replacement can be issued. We will cover the costs associated with this.
Once approved, refunds will be processed using the original payment method. Please allow up to 14 days for processing.
Returns Process
To return or exchange a supplement:
- Email Info@alphafitsupplements.com.au with your order number, proof of purchase, and reason for return.
- Wait for approval from our team before sending your product back. Returns without approval cannot be processed.
- Once approved, we will provide you with the return address and further instructions.
Return Shipping
If a product is confirmed to be faulty, damaged, or wrongly described, AlphaFit will provide you with a pre-paid return label.
For change of mind returns (sealed products only), shipping costs are the responsibility of the customer. We recommend using a tracked delivery method, as we cannot be held responsible for items lost in transit.
Your Rights Under Australian Consumer Law
Our supplements come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality.
Contact Us
If you have any questions or wish to make a return, please contact our team: