Privacy Policy
This Privacy Policy governs the manner in which AlphaFit Supplements Pty Ltd (“AlphaFit”) collects, uses, maintains and discloses information collected from users (“Users”) of the alphafit.com.au website (“Site”). This Privacy Policy applies to the Site and all products and services offered by AlphaFit.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage with other activities, services, features or resources available on our Site.
Users may be asked for details such as name, email address, mailing address, phone number, and payment details. Users may visit our Site anonymously. We will collect personal identification information only if Users voluntarily provide it. Refusing to provide certain information may limit participation in some Site-related activities.
Non-Personal Identification Information
We may collect non-personal information whenever Users interact with our Site. This may include the browser type, computer/device type, IP address, operating system, and other technical details.
Web Browser Cookies
Our Site may use “cookies” to improve User experience. Cookies are placed on Users’ devices for record-keeping and sometimes tracking purposes. Users can choose to disable cookies in their browser, but this may affect Site functionality.
How We Use Collected Information
AlphaFit may collect and use Users’ personal information for the following purposes:
- To improve customer service. Information helps us respond effectively to enquiries and support needs.
- To personalise user experience. We may use aggregated information to understand how our Users use our Site and services.
- To improve our Site. Feedback helps us improve our website, products, and services.
- To process transactions. Information provided when placing an order is used only to service that order. We do not share this information except where necessary to provide the service.
- To run promotions, surveys, or Site features. Information may be used to send updates or offers.
- To send periodic emails or SMS. The contact details Users provide for order processing will be used to communicate about their order. If Users opt in, they may also receive updates, promotions, or product information. Users can unsubscribe at any time.
Consent & Withdrawal
By providing personal information to complete a transaction, arrange for a delivery, return a purchase, or sign up for marketing, you consent to AlphaFit collecting and using your information for that specific purpose.
If you no longer wish to receive marketing communications from us, you may withdraw your consent at any time by clicking “unsubscribe” in our emails, replying STOP to SMS, or contacting us directly at info@alphafitsupplements.com.au.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive information exchanged between the Site and Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share limited information with trusted third parties to operate our business and provide services (such as shipping partners, payment processors, and marketing platforms). These providers will only have access to the information necessary to perform their role.
Some partners may operate outside of Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy laws.
Consequences of Not Providing Information
If you choose not to provide certain personal information, we may not be able to provide you with some services. For example, we cannot process or deliver an order without your name, address, and payment details.
Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate or incomplete. To make a request, please contact us at the details below.
Complaints & Escalation
If you have a complaint about how we handle your personal information, please contact us using the details below and we will work to resolve it quickly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Third Party Websites
Users may find advertising or other content on our Site that links to third party websites. We do not control these external sites and are not responsible for their practices. Browsing and interaction on any other website, including those linking to our Site, is subject to that website’s own terms and policies.
Changes to This Privacy Policy
AlphaFit may update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. Users are encouraged to check this page regularly to stay informed. Continued use of the Site constitutes acceptance of any changes.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our Site. Continued use of the Site following updates will be deemed acceptance of those changes.
Contacting Us
AlphaFit Supplements Pty Ltd
34 Industrial Avenue, Molendinar QLD 4214, Australia
info@alphafitsupplements.com.au
Phone: 1300 257 428